At PayPlan we understand that financial difficulties are rarely a stand-alone concern. For many of our clients, their struggles with debt are intertwined with other challenges, such as mental health conditions, domestic abuse, economic abuse and addiction.
57% of our clients disclose a vulnerability; 92% of those do so voluntarily. Our team members use a combination of conversational models and specialist tools to assess and understand each individual client’s needs. Following on from the initial contact, our dedicated vulnerable client teams look after them on their journey step by step, ensuring they receive the help and support they need.
With this in mind, we developed our Wider Support Network – a panel built up of over 110 specialist organisations that provide vital support to our clients to address the personal challenges that they face alongside debt.
Debt isn’t just a financial problem, 85% of our clients shared with us that financial difficulties have negatively affected their mental health. With such a significant correlation, we have made our approach go beyond just debt advice.
Our Wider Support Network ensures our clients don’t have to manage their challenges alone. It includes partners like GamCare for gambling addition, Refuge for those escaping domestic abuse and many more.
This network of specialists is embedded into our CRM system which means that once our advisors triage a client’s needs, they can seamlessly refer them to the right specialist service without delay.
If you are in a place of financial difficulty, we are here to support you. Our advisors can be reached via phone, WhatsApp, email and LiveChat between 8am to 8pm Monday to Friday and 9am to 3pm on Saturdays, fitting around your busy lifestyle.
Call us on 0800 009 4146 or visit our website www.payplan.com/btpfederation