Here to help

Emma Norman is the Pension Manager for BTP. She has also taken some responsibility for promoting financial wellbeing within BTP. Since the inception of her role, she has put in place various ways you can engage with pensions, depending on your communication preferences. Please note that some of the links are only accessible from BTP devices.

We have handed this page over to Emma, and she has provided a collection of information we hope you will find useful.  

Asking pension questions

You can ask pension questions by emailing Pension-Queries@btp.police.uk and we aim to answer your question within 4 working days. Alternatively, you can join the Viva Engage Community which posts about pensions/benefits and financial wellbeing; request to join by clicking Pensions on the community. I post reminders of training and seminars that are upcoming and you can ask questions and post content if you wish to share.

Railpen can be contacted by email csu@railpen.com or by calling 0800 012 1117.

Learning more

You can learn more about your pension via the dedicated pension website www.btppensions.co.uk/register

Register for an account to access your information, request an estimate, and update information such as your nomination of beneficiary. The site has an accessibility tool so you can customise the site to your preferences for example if you prefer larger text or use a screen reader.

You can also sign up for pension training and seminars via the wellbeing hub: Wellbeing Hub - Home (sharepoint.com)

Pension Factsheet