Welcome to the website for the British Transport Police Federation

How We Help - is our reference section offering you assistance on daily issues that matter to you.

British Transport
Police Federation


Last year (2017) was a horrendous year for BTP with many of our officers being first on scene at major incidents. It is important that we look out for each other, so we can provide the same level of response at future incidents.

Many of these incidents happened some time ago. Some officers may not have rationalised or dealt with their emotions. They may also be suffering from psychological triggers. It may not be a major incident that is affecting your well-being it may be that 'drip, drip, drip' effect of fatalities, dealing with mental health cases, long hours, lone working, meeting workplace demands, unrealistic time pressures and that dreaded word Niche.

We all deal with our emotions in many ways one size does not fit all and what is right for one officer may not be the same for another. We are all different.

What is vitally important is your psychological well-being. If you are suffering you are not alone and help is out there. Sometimes all that is needed is a chat over a cup of tea but how do you do this if you're working alone and going from job to job? Your needs may be greater. Below I have listed some of the organisations that are out there both internal and external.

Please do not suffer in silence.

Cath Daley,
Federation Representative

Blue Light Programme - Tel: 0300 303 5999 Text: 84999
MIND (a mental health charity) has created a 'Blue Light Programme' for emergency services personnel - including their Blue Light Infoline (9am to 6pm, Monday to Friday).

Care Line (Police Mutual) - Tel: 01543 305266
Care Line is funded by the Police Mutual Foundation and provides nurse-led advice services on the phone for serving and retired police officers, staff and their family members.

Cruse Bereavement Care - Tel: 0844 477 9400
Offers face-to-face, telephone, email and website support for people going through bereavement.

Employee Assistance Programme (EAP) - Tel 0800 328 9972
EAP is an employer sponsored service designed to support staff and improve wellness and healthy functioning in the workplace. These services can provide support across a wide range of areas, including psychological issues, work and relationship problems, addictions, bereavement, caring issues as well as legal and financial concerns. Services can be obtained via face-to-face contact, telephone referral or via the on-line resources. The phone line is free and open 24/7. To access the online services visit www.btpassist.helpeap.com

NHS 111 - Tel: 111 (Freephone) or 0845 4647 in some areas
Call health professionals for advice about mental and physical health (24 hours/365 days a year).

Pacey Organisation - Tel: 0300 003 0005
Provides practical support and tips for parents on talking to children who may experience anxiety as a reaction to terrible events in the news and/or from their parent's involvement in dealing with the incident

Papyrus UK - HOPEline 0800 068 4141
This is a national charity working to prevent young suicides. As well as the HOPEline they provide a text service (07786 209697) and can be emailed on pat@papyrus-uk.org.

Police Care UK - Tel: 020 8941 6907
An independent charity which helps those who suffer harm as a result of their policing role - as well as family members and friends who are supporting a loved one following a major incident.

Police Treatment Centre - Psychological Wellbeing Programme
Two-week programme which covers stress management, relaxation workshops, sleep, mindfulness, group exercise sessions, individual counselling and complementary therapy.

Railway Mission - Tel: 07718 971919 (out of hours: 07718 971918)
Provides voluntary pastoral services for employees and their families, irrespective of your race, religion, gender or sexual orientation (24 hours a day, 7 days a week).

Relate - Tel: 0300 100 1234
Whether you're facing difficulties, looking to strengthen your relationships, or want help thinking things through Relate is there to support you.

Safe Horizon UK
Charity providing support and advocacy to police officers and their families affected by psychological injury.

Samaritans - Tel: 0845 90 90 90
Phone line (24 hours a day/365 days a year) and face to face appointments in local branches.

The Scottish Association for Mental Health - Tel: 0141 530 1000
Operates more than 60 services for people with mental health issues across Scotland.

Transport Benevolent Fund - Tel: 0300 333 2000
A charity supporting those who work in the public transport industry in Great Britain when they are in need, hardship or distress. Almost anyone who works in the industry may join TBF and be eligible for help. For just £1 a week they offer a wide range of financial, health and welfare benefits to the member, their partner and dependent children.

Young Minds
The UK's leading charity committed to improving the emotional wellbeing and mental health of children and young people. They also have a Parents Helpline: 0808 802 544.

This list does not constitute an endorsement of the services provided by the respective organisations. BTP Federation does not guarantee the availability of any of the services mentioned above.